Return/Replacement Request Form
To initiate a return or replacement, please complete the following mandatory steps. Failure to adhere to the deadlines or submission requirements outlined below and in our full Return Policy will result in the immediate denial of your claim.
Complete the Request: Fill up the Return/Replacement Request Form below.
Upload and Submit Mandatory Evidence Link: The customer is responsible for furnishing all required evidence immediately.
Preparation: Upload the mandatory Unboxing Video (single, uncut recording) and all supporting images (e.g., damage slips, product images) to a cloud service (e.g., Google Drive, Dropbox, YouTube Unlisted) or a file transfer service.
Submission: Paste the public link to the evidence into the dedicated mandatory field on the form.
⚠️ CRITICAL ACCESS WARNING: The link MUST be set to "Anyone with the link can view" access. If the link is restricted, password-protected, or requires our team to sign in, the claim will be considered incomplete and automatically rejected after the 3-day deadline.
Claim Review: Allow 24–48 hours for our specialized team to rigorously review your request against the submitted evidence and the strict terms of our policy.
Pickup Generation: Once the request is approved, a return pickup will be generated and the product picked up from the delivery address.
Secure Packaging: Ensure all items are securely packaged in their original manufacturer packaging and outer shipping box before pickup to prevent damage during transit.
Inspection and Verification: Once the product reaches our warehouse, it will undergo a detailed technical inspection to verify the claimed damage/defect and ensure the product shows absolutely no signs of usage, missing seals, or installation.
Resolution:
If Approved: A Replacement will be processed, or the remaining balance (after deduction of any applicable restocking fees for Buyer’s Remorse) will be made available as Store Credit in your StudioBackdrops.com account.
If Rejected: If the product fails inspection (due to use, missing parts, or non-compliance), the claim will be rejected, and the product will be returned to the customer at their expense.
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FREQUENTLY ASKED QUESTIONS
Why is the Unboxing Video mandatory, and what is the deadline for submission?
The uncut Unboxing Video is mandatory proof required to validate claims of damage, defect, or incorrect items under the Carriage by Road Act, 2007 (carrier liability).
Deadline: The video and all supporting evidence must be submitted within the 3-Day Return/Replacement Eligibility Window (72 hours from delivery). Failure to submit the required video evidence within this period will result in the immediate and permanent denial of the claim.
If my return is approved, will I receive a cash refund?
Cash refunds are strictly limited. For any non-defective return (Buyer's Remorse), or if a refund is granted for a refused delivery, the remaining balance (after deducting the mandatory 30% restocking fee and non-recoverable shipping costs) will be provided as Store Credit to your StudioBackdrops.com account.
Cash refunds are generally only processed for specific scenarios like:
Order cancellations within the 12-hour window (subject to payment gateway fee deduction).
If a confirmed transit damage or manufacturing defect is verified, and a replacement is impossible.
What is the Restocking Fee for, and when is it applied?
The Restocking Fee covers the costs associated with inspection, testing, sanitization, re-certification, and devaluation of the product, as professional equipment cannot typically be resold as new once opened.
The minimum 30% fee is applied when:
A non-defective return (Buyer's Remorse) is requested and approved.
A shipment is refused, or multiple delivery attempts fail, resulting in the product returning to our origin (Section 1.C).
What happens if I discover a defect after the 3-day eligibility window has passed?
Once the 3-Day Return/Replacement Eligibility Window has passed, our obligation for direct replacement or refund ceases.
The product is then covered by the Manufacturer's Limited Warranty (typically 6 months to 1 year).
Any defects or malfunctions that arise after the third day must be handled directly through the manufacturer’s authorized service center using the original invoice provided by us. We will assist by providing documentation but are not responsible for warranty servicing.
Can I still return the item if I opened the manufacturer's seal to test it, only to find I don't like the size?
No. If the product is non-defective (Buyer's Remorse), opening the manufacturer's seal, protective films, or using the product voids the return eligibility as the item is no longer in absolutely new, resalable condition.
Furthermore, if you open a seal or use the product when a defect was apparent beforehand, your replacement claim is voided. You must check for damage before fully unsealing or setting up the equipment.
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