Return Policy

At StudioBackdrops.com it is our constant goal to provide you with a flawless product and customer service experience that gives you the confidence to order on our website and keep coming back for all the products you need. Our warehouse and logistics team follows a strict quality control checklist to ensure that every order leaves our warehouse in perfect condition and ready to shoot.

Please note the following exceptions to our return and exchange policy:

• Discounted products or products purchased during a sale are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original packaging.
• Returned items must have no visible signs of wear or use.
• Handpainted Backdrops are made on order and cannot be returned or exchanged.
• Orders cannot be modified or cancelled after the 12 hour cancellation window.

A. Defective or Damaged Items

We do understand that sometimes a product can get damaged during shipping even though we ensure that every product is packed to the highest standards. If you notice during delivery that the outer packaging is torn or damaged, we request you to refuse delivery and immediately let us know of the same and we will follow up with the logistics partner and resolve the issue as fast as we can.

We request our customers to take a video during unboxing the product for the first time so that any defect or damage is immediately visible. If you notice that a product is defective, or dead-on arrival after receiving delivery, we request you to inform us about the same within 24 hours along with the video. We will replace your product immediately. However please note that we will not accept return or replacement requests even if the product is damaged, after the return window expires.

NOTE: We encourage you to check the product for damage during delivery and refuse the delivery if you find any damage on the outer box. If you do consider accepting the delivery, please mention the outer box damage on the delivery slip itself. We are not responsible for any damage you report after accepting delivery of the product.

B. Buyer’s Remorse or Buyer’s Regret

All products on the website are professional products and are manufactured to strict specifications. In some cases, you might want to return a product despite it being exactly as defined on the website in terms of size or quality.

In such cases you can return your product for store credit or a different product. StudioBackdrops.com reserves the right to refuse the return or to charge a minimum 20% restocking fee for the return. All returned items must be in new condition, in their original unaltered box (including an intact MRP Sticker) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. Shipping and handling fees are nonrefundable.

C. Size / Colour Exchange

We do not allow Size or Colour based exchanges as all product sizes are accurately mentioned on the website and all product images have been professionally photographed with industry standard color calibration tools to ensure accurate reproduction of colours.

StudioBackdrops.com reserves the right to accept or refuse an exchange request. If accepted, any such replacement request carries a minimum 20% restocking fee for the return. All returned items must be in new condition, in their original unaltered box (including an intact MRP Sticker) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. Shipping and handling fees are nonrefundable.

D. Order Cancellation

All orders can be cancelled within a period of 12 hours from ordering. No cancellation requests will be accepted once the product has been shipped. In cases of order cancellation, the payment gateway charges may be deducted as per the discretion of StudioBackdrops.com. If a refund to the original mode of payment is approved, please allow a period of 3-5 business days to process the refund.

All orders placed during a sale are final and cannot be cancelled.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged unless defective.
• Returned items must have tags still on and be returned in original packaging.
• Returned items must have no visible signs of wear or use.
• Handpainted Backdrops are made on order and cannot be returned or exchanged.

To initiate a return or exchange, please complete the following steps:

1. Fill up the Return Request Form
2. Allow 24-48 hours for us to review your return request.
3. Once approved, a return pickup will be generated and the product picked up from the delivery address.
4. Ensure all items are packaged properly before pickup.
5. Once the product reaches our warehouse, it will undergo inspection to ensure the product is fit for re-sale.
6. When the product passes inspection and the restocking process is completed, the remaining balance will be made available in your StudioBackdrops.com account.

To request a cancellation/modification of your order, please complete the following steps:

1. Fill up the Cancellation/Modification Request Form within 12 hours of placing your order. (Orders cannot be cancelled after 12 hours of placing your order.)
2. Your order will be immediately put on hold.
3. Allow 24-48 hours for us to review your cancellation request.
4. Once your cancellation request is approved, your order will be duly cancelled, and the amount will be refunded.

Note: StudioBackdrops.com reserves the right to deduct the payment gateway processing fee and deny service to customers on repeated cancellations.

You can reach out to us on Email or on Whatsapp for any other queries.